Recovery Care CoordinatorRCCs have the primary responsibility for the oversight and assistance for the RSM/family care management, throughout the continuum of care from transition to either active duty or to civilian life as a veteran. The primary tool used for coordinating the RSM’s/family’s care is the Comprehensive Recovery Plan (CRP). RCCs will work with medical case managers and non-medical care managers involved with the RSM/family for the development and execution of the CRP.
RCCs will be responsible for assisting in the development, generation and updating of all Individualized CRPs via the DoD Office of Wounded Warrior Care and Transition Policy DoDCMS program. RCCs shall provide support to each assigned RSM through assessment and identification of needs as it relates to their individualized CRP and ensures those needs are met. The RCC will support the RSM in establishing, developing and executing an individualized CRP specifically for the recovering Marine and family as per DODI 1300.24. The Contractor shall monitor the development, completion and execution of the plans and maintain them in the DoD Office of Wounded Warrior Care and Transition Policy DoDCMS, a CAC enabled web base system. The CRP will be updated in coordination with the WII throughout the recovery continuum. Accordingly, the contractor should have a thorough understanding of this database and its functions.RCC support activities include:
- Consults and collaborates with MDTs during the initial treatment phase of RSMs and provide continuing support throughout the continuum of care, including support during the disability evaluation system process.
- Ensures that RSMs and family have access to all medical and non-medical care management services including, but not limited to medical care, rehabilitation, education, employment-related programs, and disability benefits.
- Works with RSMs to create the CRP and make modifications in conjunction with the MDT supporting RSM and family, to include extended family members as appropriate.
- Oversees the RSM’s CRP, anticipating future challenges during phases of recovery, rehabilitation, and reintegration.
- Identifies gaps in RSMs non-medical services, intervenes as necessary to expedite outcomes and assists with coordination of resources to develop and improve outcomes for enhanced delivery of nonmedical services. Works closely with on-base Marine Corps agencies, and the Marine Corps’ Wounded Warrior Regiment to ensure delivery of assistance and to resolve conflicts.
- Facilitates an efficient, effective and smooth rehabilitation and transition of RSM back to active duty or civilian life as a veteran through coordination with appropriate personnel (Military Service Coordinators/VA Liaisons and other agencies).
- Assists the RSM and family members in coordinating local and state resources, including referral to Governmental and Non- Governmental agencies, state and local services and agencies, as appropriate, where the RSM and family will reside.
- Collects, maintains, and analyzes data for planning and reporting purposes in accordance with governing program guidance, which will be identified as the need arises. Maintains detailed records of recovering service members to document delivery of benefits and medical and non-medical care.
- Assists the RSM, family and extended family members to navigate through the continuum of care which involves initial assessment, comprehensive assessment, linkage to family support programs and ongoing follow up.
- Collaborates with community partners both on and off the installation to form a new pool of resources for the RCC program to support RSM needs.
- Maintains current listings and resources on information relating to impact of trauma and posttraumatic reactions, and their effect on the member, family and caregivers.
- RCCs shall provide to MDT members the Daily Disability Evaluation Report upon request.
- Attend Periodic Professional and Technical development meetings/workgroups involving all MDT members as necessary to be held locally (within each facility location). Meetings/workgroups shall include such topics as Process improvement, Lessons Learned and conflict resolution, with the purpose of improving the care and coordination to the RSM. Date, time, and location for these meetings will be determined by mutual agreement between the contractor, the region, WWR headquarters, local battalion headquarters locations and the COR.
- Occasionally the RCC may be required to stay beyond normal work hours to accommodate an RSMs care.
- Identify benefits and access benefit information from a variety of sources, including, but not limited to Department of Defense, Department of the Navy, Marine Corps specific information and benefits, Veterans Affairs benefits, Department of Labor, Marine Corps Wounded Warrior Programs, Family Readiness Centers, and other governmental and non-governmental support agencies specifically as they relate to RSM and their families.
- Analytically access and interpret information necessary to evaluate how to best support the RSM and family through the entire spectrum of care management, rehabilitation, and transition services.
- Utilize exceptional interpersonal skills, strategic problem-solving skills, and excellent written and oral communication skills that focus on support requirements to evaluate and enhance the experience of the RSM and family. Provide leadership, mentoring, and communication skills to RSM’s.
- The ideal candidates for an RCC are individuals who served as a uniformed Marine or through close familiar relationships understand the significance of the cultural bond and Marine ethos needed when dealing with Marines, therefore previous military experience in the Marine Corps or close affiliation is strongly desired. Prior uniformed service as a senior enlisted or officer is preferred. Suitable personnel are acceptable from a wide range of personnel and benefits counseling experience; or similar work in civilian community service settings or a combination of education and experience. Strong interpersonal communication skill set including negotiating skills and excellent oral and written communication skills. Individuals must possess excellent organizational and management skills
- Bachelor’s degree in a social science preferred or a minimum of 5 years’ experience associated with helping, supervising, and providing guidance to service members.
- Must be a United States citizen and meet English language proficiency equivalent to the naturalization test standards.
- Bilingual ability is an asset in communicating with family members who are not proficient in English.
- Exhibit a wide range of personnel and benefits Counseling experience; or similar work in civilian community service settings or a combination of education and experience.
Job Types: Full-time, Contract
Pay: $77,000.00 – $86,000.00 per year
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
Masks and Vaccination are recommended but not required.
Ability to commute/relocate:
- Tampa, FL 33621: Reliably commute or planning to relocate before starting work (Required)
- Are you a Former Marine?
- Were you ever in the Military?
- Do you have in-depth familiarity with Marine ethos and understand the significance of the Marine cultural bond?
- Bachelor’s (Required)
- providing help & guidance to service members: 5 years (Preferred)
- another language (Preferred)
- Confidential (Required)
Work Location: One location