Hotel front desk night shift from 11pm – 7am.
To assist our guests efficiently and courteously in all Front Office related functions at night, while projecting high standards of service and professional hospitality at all times.
Ability to perform all Front Office associate duties as outlined in hotel specific training outlines and property specific checklists .Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/or know who to contact for resolution. Runs nightly reports. Professionalism and courtesy are always to be extended to guests, associates and vendors. Guests should be acknowledged within 15 ft. and professionally greeted within 5 ft. of your area when in public areas of the hotel. Associates should always remain highly visible and be readily available for guests. Familiar with property, departments, hours of operation and services of the hotel. Answer phones within 3 rings using proper greeting and etiquette and monitor Mobile Requests for immediate response. Understand and carry out specific duties for: fire alarms, bomb threats and medical emergencies. Confirm, record, and deliver wake-up calls (using manual sheets and/or switchboard).Use and explain the use of TDD equipment for hearing impaired callers or guests. Perform all shift checklist responsibilities. Support team members to ensure the team’s entire workload is completed daily. Complete responsibilities in a consistent and accurate manner: Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
Know and understand guest needs and expectations. Proper administration of key control. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work. Associates are required to comply with department uniform and appearance standards. Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate is capable of performing
Job Type: Part-time
Pay: From $22.00 per hour
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- 8 hour shift
- Night shift
- Bonus pay
- Can you work part time, overnight shifts 11pm-7am?
- Completing laundry is a requirement. Are you willing and able to wash, dry and fold laundry during the overnight shift?
- Hotel experience: 1 year (Preferred)
Work Location: One location