Bellevue - WA Other 2 months ago

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.

Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).

Get to know the role

Job Title: Business Systems Analyst

Job Summary:

This role will analyze complex business problems to be solved with automated systems. The role will also be responsible for the installation, administration, upgrade/enhancement maintenance, support, and documentation of business applications that support the Pokémon Company International (TPCi) workforce.

FLSA Classification (US Only): Exempt

People Manager: No

What you’ll do

  • Ensure order flow excellence by reviewing and troubleshooting customer orders that get stuck in the normal flow. This includes checking orders statuses and inventory levels as needed. Monitor issues with payments, cancelations, and returns.
  • Develop an understanding of operational and process issues that need troubleshooting, such as causes and effects. This includes analyzing data in Excel to spot trends.
  • Plan and execute internal non-technical projects or programs from initiation to delivery. Gather required data from internal stakeholders to evaluate objectives, goals, and scope to define deliverables.
  • Scope and monitor dashboards to ensure operational excellence. Monitor and review reports for unusual activity and issues
  • Document and communicate situations, tasks, action items, and results.
  • Complete various operational tasks that have not yet been automated. Work closely with various internal departments to ensure successful completion of products.
  • Update and maintain certain rules and settings related to customer purchases
  • Work with the finance team payments, chargebacks, fraud, gift cards, and reporting
  • Work with the warehouse team on certain projects related to order processing
  • Gather data that can help the team make decisions.
  • Recommend areas for process improvements.
  • Track and address common themes in partnership with the customer service team

What you’ll bring

  • Three (3) to four (4) years of related professional experience.
  • Experience in ecommerce, operations, logistics, payments, or relevant experience
  • Proficiency and comfort with Excel, especially in looking at and managing large quantities of data
  • Proficiency in project management software/tools is a plus
  • Bachelor’s degree or equivalent professional experience

How you’ll be successful

  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
  • Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
  • Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
  • Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

  • An employee first culture
  • Company events that celebrate the spirit of Pokémon
  • Competitive cash-based compensation programs
  • Base salary range: $77000.00 – 118000.00. This range is applicable for the labor market where the role is intended to be hired. It is common for TPCi to start employees below the midpoint of the range. Final base salary is directly related to each candidates qualifications and experience uniquely.
  • 100% employer-paid healthcare premiums for you
  • Generous paid family leave
  • Employer-paid life insurance
  • Employer-paid long and short-term income protection insurance
  • US Employees: 401k Employer Matching
  • UK/IRE Employees: Pension Employer Contributions
  • Fitness reimbursement
  • Commuter benefit
  • LinkedIn learning
  • Comprehensive relocation package
  • Hybrid work environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

Internal Job Code: TE.ISBS.P2

Internal Job Profile: Business Systems Analyst (IC2)

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