Louisville - KY Full Time 2 months ago

GlowTouch is looking for extraordinary Customer Support Representatives (Chat/Email/Voice) to join our motivated and ambitious WFH / remote team.

Pay: $15.00/hour

Work from Home– you must reside in San Antonio, TX, or Louisville, KY to be considered

Hours: Monday – Sunday 7am-9pm CST. (8 hour schedules) 1 weekend day could be required.

Benefits:

  • health
  • dental
  • vision
  • life
  • 401K with 4% max

Education: High School Diploma or equivalent educational experience is required.

Who You Are:

To be considered, candidates are expected to have the following:

  • You’re extremely responsive and patient.
  • You are positive and proactive in resolving customer issues.
  • You have customer service experience and genuine care for customer satisfaction.
  • You live for good food, so you understand the importance of a good home-cooked meal.
  • Strong verbal and written communication skills.
  • Masterful problem-solving skills – identifying the root cause and customer needs.
  • Strong computer skills, fast typing skills, and light technical troubleshooting experience.

What Will the Customer Support Representatives Do?

  • Answer questions and resolve issues in real-time via online chat ~ 80% of the time.
  • Monitor and respond to email inquiries.
  • Answer calls and phone customers to provide live support ~20% of the time.
  • Provide Technical Support help when troubleshooting the product or application.
  • Educate customers around all aspects of our service and product.
  • Use Zendesk and other CRM software to maintain records of customer interactions.

Who We Are:   

GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to global company with thousands of staff members who support an international clientele.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Weekend availability

Work Location: Remote

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