GlowTouch is looking for extraordinary Customer Support Representatives (Chat/Email/Voice) to join our motivated and ambitious WFH / remote team.
Work from Home– you must reside in San Antonio, TX, or Louisville, KY to be considered
Hours: Monday – Sunday 7am-9pm CST. (8 hour schedules) 1 weekend day could be required.
- 401K with 4% max
Education: High School Diploma or equivalent educational experience is required.
Who You Are:
To be considered, candidates are expected to have the following:
- You’re extremely responsive and patient.
- You are positive and proactive in resolving customer issues.
- You have customer service experience and genuine care for customer satisfaction.
- You live for good food, so you understand the importance of a good home-cooked meal.
- Strong verbal and written communication skills.
- Masterful problem-solving skills – identifying the root cause and customer needs.
- Strong computer skills, fast typing skills, and light technical troubleshooting experience.
What Will the Customer Support Representatives Do?
- Answer questions and resolve issues in real-time via online chat ~ 80% of the time.
- Monitor and respond to email inquiries.
- Answer calls and phone customers to provide live support ~20% of the time.
- Provide Technical Support help when troubleshooting the product or application.
- Educate customers around all aspects of our service and product.
- Use Zendesk and other CRM software to maintain records of customer interactions.
Who We Are:
GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to global company with thousands of staff members who support an international clientele.
Job Type: Full-time
Pay: $15.00 per hour
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability
Work Location: Remote