Venice - CA Full Time 2 months ago

A Venice bicycle company, seeks a Customer Service Specialist.

Part time, Full Time work, Remote, or Office

We create and distribute bicycles and accessories designed to transform the way you move around. At Linus we believe bicycles are the simple solution to some big problems, they improve our health and well being, they make our towns and cities more connected and livable, they heal our environment, and they add to collective joy of the world.

THE ROLE:

The Customer Service Specialist at Linus works to aid and guide customers’ and potential customers’ as they join the Linus family and embark on their journey as Linus riders. As one of the “faces” of the company, you are passionate about the customer experience and strive to give world class service. You believe in the Linus brand and have an interest in learning about our products. You can de-escalate situations with tact and professionalism and maintain composure in tough situations. You focus on continuous improvement and professional growth. And above all you care about your customers, you sympathize with their frustrations and are committed to their ultimate happy resolution.

This position is a hybrid of in person and remote with initial training and semi-monthly work in our Venice office.

the Customer Service Specialist will:

  • Learn our product line strengths, benefits, and be prepared to communicate them to our customers to aid in the pre- and post-sales processes as well as product support.
  • Provide a delightful, exceptional customer experience while handling inquiries from our customers via email, online chat, and phone calls, aligned with our core value to be people centric in everything we do
  • Evaluate, process, and release orders related to customer inquiries
  • Use knowledge of order workflows and products to assist customers accurately and timely
  • Contribute to our content library by reporting questions and fixes not already documented
  • Bring feedback from our customers to our leadership team

The Customer Service Representative will provide assistance with:

  • Sales Support
  • Product Support
  • B2B Support
  • Hospitality Support

YOUR QUALIFICATIONS:

  • Demonstrated experience in contact center or retail customer service environment
  • Experience with bicycles, either through relevant career experience in the bicycle industry, or as an enthusiast participant in our sport, is highly preferred
  • Excellent written communication skills with attention to detail (spelling, grammar) is required
  • Internet-savvy and comfortable with office applications (Mac, word processor, spreadsheet, web browsers, mobile devices, ERP platform); prior experience with Gorgias customer service platform is highly preferred
  • Demonstrated follow-through, positive “can do” attitude, and problem-solving skills

BENEFITS:

  • Contribution to medical, dental and vision insurance
  • 15 days Paid time off for vacation and sick time
  • 7 days paid holidays
  • Employee purchase and bike loan programs

If you feel you are our ideal candidate and are inspired by what we do, please send your resume to the above email address and reference Customer Service Specialist in the subject. Resumes without cover letters will not be considered.

We’re an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Vision insurance
  • Work from home

Schedule:

  • Monday to Friday

Experience:

  • Customer service: 2 years (Preferred)

Work Location: One location

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