Do you enjoy building a sustainable relationship and going the extra mile to provide excellent customer care? We want YOU!
IOWA80.COM is the place for chrome! Premiere trucking accessory retailer, IOWA80.COM located in Walcott, Iowa at the World’s Largest Truckstop, is growing at a rapid rate and looking to expand their marketing team immediately! IOWA80.COM is looking to add talent to their customer service and sales team! IOWA80.COM consists of three divisions: e-commerce trucking accessories website, catalog, and a growing distribution center. We’ve been serving the professional driver since 1964. While many things have changed over those 57 years, working hard to provide the best possible customer care, and ensuring our customers receive a fair price, as fast as possible is still our #1 priority.
- Providing excellent customer care to thousands of customers from all over the world
- Managing large amounts of inbound and outbound calls in a timely manner
- Identify customers needs, clarify information, research every situation, and provide a positive solution
- Seize opportunities to upsell products when available
- Respond to chat requests from customers and provide excellent customer care
- Navigate the Magento website platform to update online product listings
- Lend a hand in the distribution center from time to time
- Previous experience in a customer care setting is a plus!
- Track record of overachieving
- Strong phone and verbal communication skills along with active listening
- Ability to multitask, manage time effectively, and take initiative!
- Customer focus and adaptability to different personality types
- Drug test and background check required upon hire.
- Weekly paychecks!
- Career development training
- Dental Insurance- Health Insurance- Life Insurance
- Flex Spending Account and Dependent Care
- Gain financial security with a 401K company contribution up to 50%
- Paid Vacation
- 7 Paid Holidays
- Tuition Reimbursement/Educational Assistance up to $1500 a year!
- Generous discounts on meals (10%), merchandise (20%), and GAS!
- $350 CASH BONUS Employee Referral Program
- Monthly Safety Bonuses!
- Profit Sharing
We require a pre-employment drug test, background check, and random drug testing for our company.
This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.